Satisfaction Guarantee

HolySmile stands behind the products they sell. Much attention has been paid to developing an effective formula to whiten your teeth in an easy and safe way. That is why we guarantee our customers that they will achieve results and otherwise we will refund the purchase price.

We have drawn up a minimum requirement that your teeth should be 1 to 2 shades whiter after one full course of treatment. Should you not achieve this result? Then you have the option to request a refund. For this, before you start the cure, follow the following steps:

1. Take a picture of your teeth before starting the treatment.
2. Follow the supplied instructions carefully.
3. Immediately after the 1st treatment, take a clear picture of your teeth in comparable lighting conditions.
4. Use the products daily and take a clear picture immediately after the treatment on the 7th and 14th day.

All before and after photos must also contain valid date and time stamps. Send the 4 photos, with your order number to . The email must be sent to our email address within 30 days of receipt of the products. Refunds will only be made for the Whitening Strips, Whitening Duo Pack, Whitening Pen and the Whitening Bundle. Additional added items must be returned according to the return policy (registered within 30 days).

You will receive a response from us within 48 hours. After approval you will receive a return form with which you can return any remaining products if you still have them. After receipt, the purchase amount will be refunded to your account! For orders from Belgium, € 2.95 will be deducted from the purchase fee due to higher shipping rates.